Ops Support Specialist

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- 5+ years of operations/support experience, with at least 2-3 years focused on Atlassian administration or SaaS tooling administration.
- Proven hands-on experience with Atlassian Cloud products (Jira Cloud, Jira Service Management).
- Experience using a ticketing/ITSM system (Jira Service Management, ServiceNow or similar) and operating to SLA-driven queues.
- Practical scripting or automation experience (Python, Bash, or Atlassian automation/Scriptrunner) to build repeatable admin tasks and integrations.
- Excellent documentation skills and strong verbal/written communication; proven ability to translate technical issues into clear guidance for non-technical users.
- Fluent English.
You May Have:
- Atlassian certifications (Atlassian Certified Jira Administrator, Atlassian Certified Confluence Administrator) or equivalent practical experience.
- Experience with cloud platforms (AWS, GCP, Azure) or platform administration at scale.
- Famil...