Manulife Insurance Malaysia
Operations Support Engineer (Applications / Production) (Toronto)
Job Description
Job Overview
Collaborating with our Engineering Manager, our Operations Support Engineer will support and optimize .NET, React, NodeJS, and microservices applications to ensure high availability and performance.
Responsibilities
- Provide Level 2 / Level 3 operational support for .NET, React, NodeJS, JavaScript, and microservices-based applications ensuring high availability and performance.
- Monitor and maintain Microsoft Azure clusters, troubleshoot issues, and optimize cloud resources.
- Apply New Relic and Azure Data Explorer (ADX) to monitor and analyze application performance.
- Perform root‑cause analysis and resolve incidents promptly to minimize downtime.
- Develop and maintain SQL queries for data analysis and operational tasks.
- Demonstrate a proactive approach to identifying problems and create and enhance automation scripts to streamline processes and reduce manual effort.
- Collaborate with deve...