Operations Standards Specialist
Job Description
About The Role
This position supports the Ontario region and aims to foster and develop operational efficiencies for both new and existing practices with a focus on evoking standardization across the respective region such as workflow compliance, Epic data integrity and overall use of our Broker Management System. In addition, this position also supports M&A activity and other key initiatives as they arise in the region.
What You’ll Do
Applied Epic specialist for the Ontario Region. Respond to regional Operations team enquiries specific to Epic and other third-party applications. This would include assisting with user acceptance testing (UAT) for Epic upgrades
Work with the Manager of Operations & Training to identify training needs to develop appropriate material, delivery method and scheduling, etc.
Work with the Operations Process Coordinator and Hub Enterprise Applications to facilitate Epic script changes