Toronto-Community-Housing
Operations Lead for Tenant Engagement
Job Description
Join Toronto Community Housing as the Operations Lead to enhance Tenant Engagement during the HoMES 2.0 project. Drive strategic decisions, manage deliverables, and foster collaboration in a hybrid setting.
The Operations Lead will play a vital role in overseeing Tenancy Management within the HoMES application upgrade. This pivotal role involves acquiring sign-offs for project requirements and ensuring stakeholder needs are met. You'll also ensure effective communication across teams to maintain project momentum, making a real impact on housing services.
Key Responsibilities:
• Facilitate stakeholder sign-off and requirements gathering
• Coordinate with the project team on user access and training
• Develop and maintain business process documentation
• Communicate project updates and manage risks effectively
• Coach and guide business SMEs for project success
Requirements:
• Bachelor's degree or equivalent exper...
The Operations Lead will play a vital role in overseeing Tenancy Management within the HoMES application upgrade. This pivotal role involves acquiring sign-offs for project requirements and ensuring stakeholder needs are met. You'll also ensure effective communication across teams to maintain project momentum, making a real impact on housing services.
Key Responsibilities:
• Facilitate stakeholder sign-off and requirements gathering
• Coordinate with the project team on user access and training
• Develop and maintain business process documentation
• Communicate project updates and manage risks effectively
• Coach and guide business SMEs for project success
Requirements:
• Bachelor's degree or equivalent exper...