Operations Lead

Location: Escazú / Santa Ana, Costa Rica (In-Office) Employment Type: Full-Time About Fiesta Health Fiesta Health is a fast-growing U.S.-based healthcare organization specializing in autism therapy, diagnostics, and multi-state clinical operations.

We are building a Costa Rica operations hub to support scheduling, intake, benefits verification, credentialing, billing, revenue cycle, and administrative excellence across 12+ U.S.

locations.

We are not a call center.

We are building a high-performance shared-services team that operates with professionalism, accountability, and pride.

Role Overview The BPO Operations Lead will be the first leadership hire for our Costa Rica office.

This person will: Launch and run our Costa Rica operations hub.

Hire and coach the initial team of intake, scheduling, benefits, credentialing, and RCM specialists.

Establish workflows, KPIs, and accountability systems.