Operations Account Manager

The Opportunity

We are hiring an Operations Account Manager for the Business Transformations – Operations team in São Paulo, Brazil.

The Operations and Business Transformation area is responsible for improving clients’ operational routines, making our processes scalable and standardized, and ensuring the efficiency, quality, and correct execution of HR client processes aligned with commercial, customer support, and financial teams, with a focus on supporting strategic initiatives in the Brazilian market.

YOUR IMPACT

• Translate operational metrics into high‑impact action plans that directly influence NPS, CSAT, and client retention across the region.
• Manage team capacity and workload to ensure the hub meets its SLAs while maintaining quality standards during peak periods.
• Develop and implement robust frameworks for monitoring incidents and risks, proactively identifying bottlenecks before they impact the client.