Operational Specialist

Metrobi Operational Specialist

Role Description: As an operational specialist, you will monitor ongoing delivery routes, assist delivery drivers and shipper businesses via phone calls and live chat, and onboard new drivers onto the Metrobi platform.

Requirements

• Proficiency in English
• Ability to work based on the Eastern US time zone (EDT)
• Experience in logistics, courier operations, customer support, customer success, or account management

Service Design and Operations Specialist – Brazil

Job Responsibilities

• Define and govern service policies across the takeaway ecosystem (customer, merchant, and rider)
• Architect an end‑to‑end service journey from AI‑driven self‑service to human‑assisted resolution
• Localize service design for the Brazilian market, translating customer insights into culturally appropriate workflows and communication playbooks
• Drive frontline proces...