First West Credit Union
Operational Content Coordinator Role
Job Description
Drive operational excellence at Tru Cooperative Bank as an Operational Content Coordinator. Utilize your editing and content creation expertise to streamline employee access to key information.
In this role, you will ensure that all operational content is up-to-date, clear, and tailored to user needs. Your operational support will help the team navigate issues effectively and enhance overall service quality. Collaborating with stakeholders will ensure the content reflects business requirements and best practices.
Key Responsibilities:
• Develop and edit content for policies and procedures
• Maintain content quality on the PGPP Portal
• Analyze audience needs to create tailored materials
• Document decisions for corporate knowledge storage
• Provide content assistance to support teams and branches
Requirements:
• Minimum 2 years of relevant experience
• Technical writing diploma or equivalent education
• Experience in retail banking preferred
• Excell...
In this role, you will ensure that all operational content is up-to-date, clear, and tailored to user needs. Your operational support will help the team navigate issues effectively and enhance overall service quality. Collaborating with stakeholders will ensure the content reflects business requirements and best practices.
Key Responsibilities:
• Develop and edit content for policies and procedures
• Maintain content quality on the PGPP Portal
• Analyze audience needs to create tailored materials
• Document decisions for corporate knowledge storage
• Provide content assistance to support teams and branches
Requirements:
• Minimum 2 years of relevant experience
• Technical writing diploma or equivalent education
• Experience in retail banking preferred
• Excell...