Onsite Tech Lead for Support Operations

Step into the role of Tech Lead for an onsite Microsoft support team. Elevate team efficiency and client satisfaction through effective leadership and methodology implementation.
You will manage ticket workflows daily and lead scrum meetings. The position requires improving current team capacities by establishing disciplined work practices and managing installations on outdated hardware. Your input will crucially shape the operational framework, driving enhanced service delivery to clients.
Key Responsibilities:
• Handle daily ticket management via Octopus
• Lead scrum meetings to foster collaboration
• Enforce strong team work ethic and discipline
• Oversee installation processes on old laptops
• Provide technological insights to enhance team performance
Requirements:
• Proven leadership experience in technical support
• Familiar with Microsoft systems and support frameworks
• Capability in team management and productivity enhancement
• Experience i...