Planète Mazda
Onsite Customer Engagement Specialist
Job Description
Become a vital part of 401 Dixie Hyundai as an Onsite Customer Engagement Specialist in Mississauga, ON. This full-time role is dedicated to delivering swift, professional support through live chat, driving lead generation and appointment effectiveness.
As a key player in the sales support team, you will manage inbound chats, qualify customer needs, and facilitate high-quality appointments. Your attention to detail and commitment to exemplary service will ensure all customer data is recorded accurately in the CRM, promoting seamless follow-ups and maximizing sales potential.
Key Responsibilities:
• Maintain immediate connection with live chat inquiries
• Identify sales opportunities and qualify customer interactions
• Schedule appointments aligned with dealership availability
• Keep detailed and organized customer records in CRM
• Work with Sales Department for lead optimizations
Requirements:
• Prior experience...
As a key player in the sales support team, you will manage inbound chats, qualify customer needs, and facilitate high-quality appointments. Your attention to detail and commitment to exemplary service will ensure all customer data is recorded accurately in the CRM, promoting seamless follow-ups and maximizing sales potential.
Key Responsibilities:
• Maintain immediate connection with live chat inquiries
• Identify sales opportunities and qualify customer interactions
• Schedule appointments aligned with dealership availability
• Keep detailed and organized customer records in CRM
• Work with Sales Department for lead optimizations
Requirements:
• Prior experience...