Onboarding Manager

As the eCommerce Customer Service Representative, you will be responsible for ensuring that customers experience a seamless, high-performing, and brand-aligned shopping journey. This role supports day-to-day eCommerce operations, store optimization, and cross-functional coordination to drive performance and customer satisfaction.

Key Responsibilities

• Lead customer onboarding for new ecommerce clients, ensuring smooth Shopify setup, configuration, and launch readiness
• Provide day-to-day customer service support, resolving order, platform, and account-related inquiries quickly and professionally
• Serve as a primary point of contact for clients, partnering closely with the CS and sales team to ensure high satisfaction and retention
• Manage time-sensitive requests in a fast-paced, high-volume ecommerce environment
• Identify process gaps and proactively improve workflows to enhance onboarding efficiency and overall customer ...