On-Site Technical Support L2

We are looking a ON SITE TECH SUPPORT- L2 in México City.Responsabilities:Implement and maintain Aumovio's global System and Security Management Solutions3rd level support tasks for SSM team related topicsResponsible for operational tasks & documentation within the SSM areaKnowledge management and knowledge transfer to local IT Administrator communityTroubleshooting, incident and problem management in the SSM areaImprovement of existing management systemsSkills:Over 3 years of experience on site tech support L2Advanced Level of English- C1 // MANDATORYWell organized technical planning and problem-solving skillsCoordination skillsHave ability to creatively solve problems with minimal guidance, while maintaining a timely, cost-effective approachHigh motivation to work in a challenging, global acting and multicultural teamFluent in English (German a plus)Knowledge of IT operation (Windows platforms, Active Directory, Software Deployment)Working knowledge of ITIL with respect to Inciden...