On‐Site Support (Osd)

Role OverviewLocation: Mexico City (on‐site, local presence required)Role type: On‐Site Support / End‐User Support (not a development role)Focus AreasHands‐on hardware and desktop supportEnd‐user / floor supportLocal incident handling and coordinationPhysical presence in the office as neededProfile ExpectationsStrong experience in on‐site support environmentsComfortable with hardware troubleshooting and break/fixAble to work independently and interface directly with usersPrior financial services experience is a plus, but not requiredLogisticsWork model: Primarily on‐site (not remote)Language: Spanish required; English working proficiency preferredAdvanced English proficiencyMexico City on siteOn‐site office address: Prado Sur 250, Lomas de Chapultepec, Miguel Hidalgo, CP *****, Mexico City, Mexico#J-*****-Ljbffr