Sharp Brains
On-Demand Smart Hands Support Engineer
Job Description
Join a dynamic team in an on-call capacity as a Smart Hands Support Engineer. Provide essential onsite IT support including troubleshooting and hardware management for customers.
We are seeking freelance EUC L1 / Smart Hands Support Engineers to deliver timely onsite assistance. This role combines IT field engineering with ticket-based dispatch support, making it ideal for independent professionals. You will troubleshoot desktops, printers, and assist with networking tasks while documenting your work thoroughly.
Key Responsibilities:
• Provide Smart Hands and L1 EUC onsite support
• Troubleshoot desktops, laptops, and printers
• Perform hardware installations and break/fix tasks
• Assist with network connectivity and cabling
• Coordinate with remote support teams and document progress
Requirements:
• Experience in EUC and desktop support roles
• Knowledge of Windows OS and hardware troubleshooting
• Familiarity with ticketing systems
• Strong communi...
We are seeking freelance EUC L1 / Smart Hands Support Engineers to deliver timely onsite assistance. This role combines IT field engineering with ticket-based dispatch support, making it ideal for independent professionals. You will troubleshoot desktops, printers, and assist with networking tasks while documenting your work thoroughly.
Key Responsibilities:
• Provide Smart Hands and L1 EUC onsite support
• Troubleshoot desktops, laptops, and printers
• Perform hardware installations and break/fix tasks
• Assist with network connectivity and cabling
• Coordinate with remote support teams and document progress
Requirements:
• Experience in EUC and desktop support roles
• Knowledge of Windows OS and hardware troubleshooting
• Familiarity with ticketing systems
• Strong communi...