Office Manager

Office Manager

Location: main office Port Coquitlam

Overview

The Office Manager is responsible for overseeing all administrative and customer service operations related to installations, warranty support, and vendor coordination. This role ensures a smooth, efficient, and high-quality customer experience from order to completion, while supporting and training the admin team.

Key Responsibilities

Team Leadership & Oversight

• Oversee daily performance of the admin team, including:
  • Install Bookings
  • Sales Booking & Admin
• Lead weekly admin and installation coordination meetings.
• Train and onboard new administrative staff.
• Ensure clear communication and collaboration across sales, installation, and admin teams.

Customer & Vendor Relations

• Handle escalated customer issues promptly and professionally.
• Manage