NORAM Customer Care Leader

Join us as the North American Customer Fulfillment Leader and make a lasting impact in Veolia! We're seeking a dynamic leader to shape the future of customer experience while contributing to a more sustainable world.

As our North American Customer Care Leader, you'll inspire and lead a talented team of 50 professionals, including Team Leads, Supervisors, Escalation Specialists, and Fulfillment Specialists, dedicated to delivering exceptional customer service. This high‑visibility role offers tremendous growth potential and the chance to manage over $40MM in monthly revenue while building strategic partnerships across the organization. You'll be instrumental in coordinating fulfillment across logistics, plants, and suppliers, while implementing process improvements that enhance our global operations.

Your mission will be to transform our customer fulfillment function into a world‑class operation by:

• Fostering excellent relationships with regional bu...