Night Manager

Night ManagerA Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.
**What will I be doing?
**As a Night Manager, you are the first point of contact for any general management related queries that arise outside normal operating hours.The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:- Be visible in the hotel lobby and other public areas- Represent the General Manager and other Senior Managers in their absence- Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required- Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution- Ensure that all Guest complaints are managed promptly ...