Takeda Pharmaceuticals
Next Generation Customer Experience (Omnichannel) Manager
Job Description
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**Job Description**
**ROLE OBJECTIVE**
The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners. The role blends data-driven customer journey planning, digital expertise, and cross functional collaboration to elevate customer value and enable organizational transformation.
**KEY** **ACCOUNTABILITIES**
+ Partner with cross functional t...
**Job Description**
**ROLE OBJECTIVE**
The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners. The role blends data-driven customer journey planning, digital expertise, and cross functional collaboration to elevate customer value and enable organizational transformation.
**KEY** **ACCOUNTABILITIES**
+ Partner with cross functional t...