Job Description
Join Banco Plata! We’ve just obtained our banking license and are entering a phase of accelerated growth, constant innovation, and real opportunities for those who want to build something big.
We’re looking for a National Head of Operations to lead and scale our Ambassadors Division nationwide. This role is responsible for ensuring consistent, efficient, and high-quality execution of our field operations, while delivering on our customer promise and key operational metrics.
Challenges that await you
- Lead the national execution of the Ambassadors operation, balancing day‑to‑day management with a medium‑term strategic vision.
- Own and drive key operational KPIs, including completion rate, quality, timelines, and customer experience.
- Define, standardize, and continuously improve processes, guidelines, and best practices across all regions.
- Identify performance gaps by city or region and design clear corrective action plans. ...