National Customer Service Leader (Vaughan)

Join Fastfrate Group as a National Customer Service Manager, where your leadership enhances customer experiences and fosters operational excellence in an in office setting. In this role, you will be pivotal in managing customer service operations across all Fastfrate terminals. Your focus will be on implementing effective service standards and ensuring seamless communication between customers and teams.

Key Responsibilities

• Oversee customer service function at all terminals
• Implement national best practices for service excellence
• Establish and track customer service KPIs
• Act as the voice of the customer and identify trends
• Mentor and develop customer service team members

Lead the charge in enhancing customer service at Fastfrate Group and ensure success through strategic initiatives.

Requirements

• 5-7 years of management experience
• Expertise in service-focused logistics
• St...