Monitoring Team Intern

Intern (L1)

We are looking for an Intern (L1) who will assist in troubleshooting and conducting analysis on L1 support issues, focusing on learning and understanding customer problems. The role includes supporting the L1 team in managing customer incidents throughout the full lifecycle, documenting incident details, reviewing and updating escalation procedures, escalating incidents when necessary, maintaining customer maintenance records, following up on support cases, ensuring compliance with SLAs and OLAs, and supporting reporting activities and documentation of customer interactions.

Responsibilities

• Assist in troubleshooting and conducting analysis on L1 support issues, focusing on learning and understanding customer problems.
• Support the L1 team in managing customer incidents throughout the full lifecycle, regardless of priority.
• Document all incident details accurately in the tracking system (incident description, customer inf...