Montanas BBQ & Bar
MON SUPERVISOR HOURLY
Job Description
As a Supervisor, you will assist in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant.
What You Will Do In This Role
Deliver a Perfect Guest Experience
- Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
- Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected
- Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere
- Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience