Job Description
MoeGo is hiring a Support Specialist II for its remote Customer Support team across Canada. Take your customer service career to new heights by managing complex inquiries and improving service delivery.
As a Support Specialist II, you’re not just resolving support tickets; you’re also contributing to the evolution of customer service at MoeGo. You will handle escalations, mentor colleagues, and refine documentation that serves both customers and team members. This proactive role ensures high standards in customer communication and operational efficiency.
Key Responsibilities:
• Manage and resolve customer support tickets end-to-end
• Troubleshoot and provide solutions for complex issues
• Consistently meet support performance metrics
• Serve as a mentor for junior staff and document processes
• Collaborate with other teams to improve customer experience
Requirements:
• Minimum 2-4 years in a tech customer support role
• Excellent verbal and written communi...
As a Support Specialist II, you’re not just resolving support tickets; you’re also contributing to the evolution of customer service at MoeGo. You will handle escalations, mentor colleagues, and refine documentation that serves both customers and team members. This proactive role ensures high standards in customer communication and operational efficiency.
Key Responsibilities:
• Manage and resolve customer support tickets end-to-end
• Troubleshoot and provide solutions for complex issues
• Consistently meet support performance metrics
• Serve as a mentor for junior staff and document processes
• Collaborate with other teams to improve customer experience
Requirements:
• Minimum 2-4 years in a tech customer support role
• Excellent verbal and written communi...