Michaels INC
Michaels Customer Experience Manager
Job Description
Shape the shopping experience as a Customer Experience Manager at Michaels in Windsor North, ON. Oversee front-end operations and foster a culture of excellent customer service.
As a vital member of the Michaels team, you will lead the execution of store policies, guiding the customer experience team while maintaining high operational standards. This role involves hands-on involvement in daily store functions, driving KPIs, and managing omnichannel strategies. Develop and coach team members to ensure their success and effectiveness in serving customers.
Key Responsibilities:
• Supervise front-end operations to meet customer needs
• Lead training and performance management processes
• Organize and manage store events according to company programs
• Participate in cash reconciliation and inventory management
• Act as Manager on Duty and coordinate staff activities
Requirements:
• Experience in retail management pr...
As a vital member of the Michaels team, you will lead the execution of store policies, guiding the customer experience team while maintaining high operational standards. This role involves hands-on involvement in daily store functions, driving KPIs, and managing omnichannel strategies. Develop and coach team members to ensure their success and effectiveness in serving customers.
Key Responsibilities:
• Supervise front-end operations to meet customer needs
• Lead training and performance management processes
• Organize and manage store events according to company programs
• Participate in cash reconciliation and inventory management
• Act as Manager on Duty and coordinate staff activities
Requirements:
• Experience in retail management pr...