Merchant Support Specialist

Your Mission

A Merchant Support Specialist is a friendly, diligent, and tech-savvy professional with 24/7 availability.

Key Responsibilities

• Answer inbound customer service and technical support calls from merchants.
• Leverage documentation and support resources to perform with precision.
• Use professionalism and tact to resolve occasionally critical or difficult situations.
• Ensure timely and effective resolution of merchant requests.
• Identify trends and report them to promote continuous process improvement.
• Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.
• Work shifts 24/7.

Qualifications

• Enjoys working within a team while delivering on accountabilities.
• Fluent in Spanish and English; French is an asset.
• Values creating high-quality work.
• Executes on well-documented processes and investig...