Job Description
Merchant Operations Manager, will lead a high‐performing team focused on the efficient, compliant, and scalable service delivery to Checkout.com merchants serving the US market. We are looking for a high‐impact leader to bridge the gap between technical execution and world‐class service.
Key Responsibilities
People Leadership & Mentorship
Team Management:
Promote a positive, inclusive, and collaborative environment. Proactively address conflicts and maintain high team engagement and morale.
Mentorship & Growth:
Drive the upskilling of specialists through regular coaching, feedback loops, and structured professional development plans.
Workload & Capacity:
Manage team capacity and resource allocation, ensuring the team remains agile and productive during peak volumes.
Operational Excellence & Performance
Performance Management:
Monitor qualitative and quantitative KPIs to ensure the team consistently meets onboarding targets and Service Leve...