Job Description
Merchant Operations Manager, will lead a high‑performing team focused on the efficient, compliant, and scalable service delivery to Checkout.com merchants serving the US market. We are looking for a high‑impact leader to bridge the gap between technical execution and world‑class service.
Key Responsibilities
- People Leadership & Mentorship
- Team Management: Promote a positive, inclusive, and collaborative environment. Proactively address conflicts and maintain high team engagement and morale.
- Mentorship & Growth: Drive the upskilling of specialists through regular coaching, feedback loops, and structured professional development plans.
- Workload & Capacity: Manage team capacity and resource allocation, ensuring the team remains agile and productive during peak volumes.
- Operational Excellence & Performance
- Performance Management: Monitor qualitative an...