Member Experience Officer

Description

As a Member Experience Officer (MEO), you will play a key frontline role in delivering high‑quality, relationship‑based service to members across in‑branch, phone, and digital channels. You will support everyday banking needs, guide members in using Vancity’s digital tools, conduct foundational financial conversations, and complete select Account Manager activities. This role is ideal for someone who is service‑oriented, digitally capable, and motivated by helping members build confidence in their financial decisions.

This is a Full‑time, Permanent role based in Vancouver and will report directly to the Assistant Branch Manager.

How You'll Make an Impact

• Supporting a culturally respectful, high‑touch service experience aligned with local Indigenous values.


• Performing member transactions in‑branch and through call centre channels accurately and efficiently.
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