Prospera Credit Union

Member Experience and Complaints Specialist (Hybrid) - 18 Month Contract

📍 Location

Surrey, British Columbia

⏰ Job Type

Full Time

📅 Posted

March 23, 2026

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Job Description

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.
What you’ll do:
Implement and oversee complaint handling processes where system automation is limited.

Review complaints handled by frontline teams to ensure proper documentation, timelines, and escalation requirements are met.

Investigate and resolve escalated complaints, including direct member contact.

Coordinate complaint intake, maintain accurate records in the database, and ...
    

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