Job Description
Drive healthcare innovation as a Service Manager at McKesson, specializing in Telephony and Governance. Oversee critical service management functions to enhance operational quality.
In this senior role, you'll lead the governance framework and manage SLA accountability within Contact Center Technology Services. Your expertise will streamline telephony solutions and modernize service delivery, ensuring alignment with business unit priorities and stakeholder satisfaction.
Key Responsibilities:
• Direct governance for Contact Center Technology Services
• Manage and report on SLA performance
• Deliver insights for service health and improvement
• Facilitate business unit relationships with governance meetings
• Ensure reliability in Enterprise Telephony Service
Requirements:
• Degree or equivalent with 10+ years experience
• Advanced knowledge of enterprise service management
• Expertise in program performance and analytics
• Strong grasp of contact cent...
In this senior role, you'll lead the governance framework and manage SLA accountability within Contact Center Technology Services. Your expertise will streamline telephony solutions and modernize service delivery, ensuring alignment with business unit priorities and stakeholder satisfaction.
Key Responsibilities:
• Direct governance for Contact Center Technology Services
• Manage and report on SLA performance
• Deliver insights for service health and improvement
• Facilitate business unit relationships with governance meetings
• Ensure reliability in Enterprise Telephony Service
Requirements:
• Degree or equivalent with 10+ years experience
• Advanced knowledge of enterprise service management
• Expertise in program performance and analytics
• Strong grasp of contact cent...