Job Description
Join MCI as a Remote Customer Service Representative, handling inbound calls and technical troubleshooting to support clients effectively. Ensure customer satisfaction through high-quality service and communication.
This remote position is ideal for those skilled in conflict resolution and customer engagement. You will utilize internal systems to manage issues and identify upselling opportunities during calls. With your strong work ethic, you’ll contribute to enhancing customer relationships for commercial and public sectors.
Key Responsibilities:
• Resolve customer issues through engaging inbound communication
• Use internal systems for account management and processing requests
• Identify upsell opportunities using consultative sales techniques
• Communicate product offerings and processes clearly
• Escalate complex inquiries to management when needed
Requirements:
• Minimum age of 18 with a high school diploma or equivalent
• Excellent verbal and writte...
This remote position is ideal for those skilled in conflict resolution and customer engagement. You will utilize internal systems to manage issues and identify upselling opportunities during calls. With your strong work ethic, you’ll contribute to enhancing customer relationships for commercial and public sectors.
Key Responsibilities:
• Resolve customer issues through engaging inbound communication
• Use internal systems for account management and processing requests
• Identify upsell opportunities using consultative sales techniques
• Communicate product offerings and processes clearly
• Escalate complex inquiries to management when needed
Requirements:
• Minimum age of 18 with a high school diploma or equivalent
• Excellent verbal and writte...