The Sydney Call Centre
MCI Client Services Management Expert
Job Description
Join MCI as a Client Services Management Expert, guiding clients through exceptional service delivery and performance monitoring. Your expertise will be crucial in a BPO-driven environment.
As the client services lead, you will be accountable for managing client accounts while ensuring adherence to KPIs and SLAs. Collaborating with diverse teams within MCI, a tech-enabled service leader, you will focus on continuous improvement and relationship management. Your experience will aid in client onboarding and performance evaluations.
Key Responsibilities:
• Act as the primary liaison for assigned clients.
• Execute regular performance evaluations and business reviews.
• Ensure strict compliance with service agreements.
• Work across teams to troubleshoot and resolve issues.
• Detect growth paths and service improvement opportunities.
Requirements:
• 3+ years of client services or account management experience.
• Strong skills in communication and relationship ...
As the client services lead, you will be accountable for managing client accounts while ensuring adherence to KPIs and SLAs. Collaborating with diverse teams within MCI, a tech-enabled service leader, you will focus on continuous improvement and relationship management. Your experience will aid in client onboarding and performance evaluations.
Key Responsibilities:
• Act as the primary liaison for assigned clients.
• Execute regular performance evaluations and business reviews.
• Ensure strict compliance with service agreements.
• Work across teams to troubleshoot and resolve issues.
• Detect growth paths and service improvement opportunities.
Requirements:
• 3+ years of client services or account management experience.
• Strong skills in communication and relationship ...