Job Description
Kickstart your career at MCI as a Call Center Customer Service Representative in Sydney, NS. This role involves inbound customer service and support for a variety of clients in the commercial sector.
In this entry-level position, you will respond to customer inquiries, provide technical support, and accurately document all customer interactions. We seek candidates that are eager to learn, possess excellent communication skills, and are organized. This is a great opportunity to develop your customer service expertise within a supportive team.
Key Responsibilities:
• Handle inbound calls with professionalism and courtesy
• Resolve customer issues through effective problem-solving
• Document customer claims in relevant systems
• Utilize training resources to answer questions accurately
• Escalate issues when necessary to higher authorities
Requirements:
• At least 18 years of age
• High school diploma or equivalent
• Experience in data entry
• Proficien...
In this entry-level position, you will respond to customer inquiries, provide technical support, and accurately document all customer interactions. We seek candidates that are eager to learn, possess excellent communication skills, and are organized. This is a great opportunity to develop your customer service expertise within a supportive team.
Key Responsibilities:
• Handle inbound calls with professionalism and courtesy
• Resolve customer issues through effective problem-solving
• Document customer claims in relevant systems
• Utilize training resources to answer questions accurately
• Escalate issues when necessary to higher authorities
Requirements:
• At least 18 years of age
• High school diploma or equivalent
• Experience in data entry
• Proficien...