Job Description
About The Team/Role
As a WEX CX Automation CX Strategist, you are accountable for the effectiveness of interactions delivered by WEX marketing automation programs. Your work will impact customers at critical moments within the customer lifecycle. You will partner with Marketing Automation Engineering and cross-functional teams to deliver experiences that drive growth and high customer satisfaction.
How You’ll Make An Impact
- Strategy: Proactively engage with CX Automation Engineering partners and SMEs across Marketing, Product, and the business to design automated experiences that align with business objectives and achieve target outcomes.
- Project Management & Execution Planning: Translate strategy into actionable plans by defining scope, timelines, dependencies, and deliverables. Manage intake, prioritize work across competing initiatives, and ensure alignment with business goals and capacity. Maintain visibility into progress, proactiv...