Manulife Financial
Manulife Digital Desk Specialist Role
Job Description
Enhance customer experiences as a Digital Desk Specialist with Manulife. This role focuses on supporting advisors with digital tools and facilitating exceptional service within the insurance landscape.
As a Digital Desk Specialist, you will act as a central contact point for advisors, marketing assistants, and customers. Your mission is to support the effective use of insurance and investment digital tools, ensuring operational teams are well-equipped. Cross-trained as a Vitality Concierge, you will assist Manulife policyholders with inquiries and guide them through the Vitality Program.
Key Responsibilities:
• Promote E-Business Solutions to enhance user adoption
• Train advisors on digital tools for efficient operations
• Provide concierge-level support for the Vitality Program
• Build strong relationships with distribution partners
• Manage customer inquiries with professionalism and care
Requirements:
• Minimum 2 years in customer support or advisor roles...
As a Digital Desk Specialist, you will act as a central contact point for advisors, marketing assistants, and customers. Your mission is to support the effective use of insurance and investment digital tools, ensuring operational teams are well-equipped. Cross-trained as a Vitality Concierge, you will assist Manulife policyholders with inquiries and guide them through the Vitality Program.
Key Responsibilities:
• Promote E-Business Solutions to enhance user adoption
• Train advisors on digital tools for efficient operations
• Provide concierge-level support for the Vitality Program
• Build strong relationships with distribution partners
• Manage customer inquiries with professionalism and care
Requirements:
• Minimum 2 years in customer support or advisor roles...