Amazon
Manager Risk Investigations II, REs-Q - Risk Mitigation, Escalation Reduction and Quality Assurance
Job Description
Description
We're looking for a Manager Risk Investigations II to lead a team of 9-12 Risk Specialists who conduct investigations, identify defects, analyze process gaps, and generate actionable insights to improve operational excellence. We partner with multiple teams and stakeholders to implement preventive controls and enhance the overall marketplace experience, while ensuring appropriate risk oversight of our rapidly growing seller and buyer ecosystem.
Key job responsibilities
1. Design and optimize systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.
2. Manage day-to-day operations of a team of senior Risk Specialists including planning of investigations, quality control, task allocation, and reporting.
3. Work closely with Risk Specialists and other Program Managers on weekly reviews to identify key learnings, findings, and metrics regarding Process Adherence, Program I...
We're looking for a Manager Risk Investigations II to lead a team of 9-12 Risk Specialists who conduct investigations, identify defects, analyze process gaps, and generate actionable insights to improve operational excellence. We partner with multiple teams and stakeholders to implement preventive controls and enhance the overall marketplace experience, while ensuring appropriate risk oversight of our rapidly growing seller and buyer ecosystem.
Key job responsibilities
1. Design and optimize systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.
2. Manage day-to-day operations of a team of senior Risk Specialists including planning of investigations, quality control, task allocation, and reporting.
3. Work closely with Risk Specialists and other Program Managers on weekly reviews to identify key learnings, findings, and metrics regarding Process Adherence, Program I...