Manager Resident Experience - Sarnia

Manager of Resident Experience (MRE)

Reporting to the Community Manager, the Manager of Resident Experience is responsible for day-to-day customer service, cleaning and maintenance of the residential property on behalf of York Property Management.

Priorities change regularly in this position, and the employee must be flexible and willing to change responsibilities as required.

Responsibilities

Renting Units

• Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner
• Schedule and attend appointments to show units and advise current resident (if applicable) of Notice to Enter
• Meet with new residents to provide keys and Welcome Packages and answer any questions about the unit and/or building

Move Outs and Unit Turnover

• Submit Notices to vacate to Head Office and deliver move-out instructions to residents
• Sched...