Canadian Mental Health Association, Ottawa Branch
Manager of Quality Improvement and Client Relations
Job Description
Join CMHA Ottawa as the Manager of Quality and Client Relations, where you will enhance safety protocols and improve client experiences in mental health services.
This permanent, full-time position requires leadership in quality improvement efforts at the Canadian Mental Health Association, Ottawa Branch. You will coordinate initiatives that promote safety, manage client incidents, and ensure privacy compliance. Your role will include supporting various committees and monitoring performance through data analysis, fostering a culture of continuous improvement that significantly impacts client care.
Key Responsibilities:
• Lead quality and safety improvement initiatives
• Coordinate accreditation processes and committee leadership
• Ensure compliance with privacy and information management
• Optimize client relations through effective strategies
• Provide strategic support to the Director
Requirements:
• Undergraduate degree in health sciences or related field<...
This permanent, full-time position requires leadership in quality improvement efforts at the Canadian Mental Health Association, Ottawa Branch. You will coordinate initiatives that promote safety, manage client incidents, and ensure privacy compliance. Your role will include supporting various committees and monitoring performance through data analysis, fostering a culture of continuous improvement that significantly impacts client care.
Key Responsibilities:
• Lead quality and safety improvement initiatives
• Coordinate accreditation processes and committee leadership
• Ensure compliance with privacy and information management
• Optimize client relations through effective strategies
• Provide strategic support to the Director
Requirements:
• Undergraduate degree in health sciences or related field<...