Manager Of Customer Service (Tepotzotlán)

The Manager of Customer Service will be responsible for leading, guiding and coaching its team to ensure effective processing of customer orders and liaison with internal departments.

• Lead and coordinate the order processing team to ensure effective order entry, delivery and invoicing
• Ensure effective customer contact to achieve on time payment
• Develop the skills and capabilities of the order processing team
• Ensure continuous improvement of processes and policies to improve customer experience and department efficiency
• Ensure accurate master data within SAP
• Analyze reports from SAP and BW

• Academic degree in business administration or similar
• Minimum of 5 years of work experience in order processing or customer service department
• Strong leadership skills with the ability to motivate and manage a team effectively
• Continuous imp...