Sleep Country Canada
Manager of Customer Experience at Bed Bath & Beyond
Job Description
Transform Bed Bath & Beyond Canada’s customer interactions as the Manager of Customer Experience. Lead the strategic execution of innovative CX practices using advanced technologies like Shopify.
This managerial position involves close collaboration with the Senior Vice President of Customer Experience to enhance the customer journey through both online and in-store experiences. You will build and lead a competent CX team, focusing on service excellence and operational efficiency. Your role requires data-driven decision-making to refine service delivery and improve customer satisfaction metrics across all channels.
Key Responsibilities:
• Design and implement the overall customer journey experience
• Conduct training sessions for staff on service policies
• Establish SOPs for efficient customer support
• Develop and maintain an extensive knowledge base for agents
• Handle escalations effectively, ensuring high service standards
Requirements:
• Minimum 5 years...
This managerial position involves close collaboration with the Senior Vice President of Customer Experience to enhance the customer journey through both online and in-store experiences. You will build and lead a competent CX team, focusing on service excellence and operational efficiency. Your role requires data-driven decision-making to refine service delivery and improve customer satisfaction metrics across all channels.
Key Responsibilities:
• Design and implement the overall customer journey experience
• Conduct training sessions for staff on service policies
• Establish SOPs for efficient customer support
• Develop and maintain an extensive knowledge base for agents
• Handle escalations effectively, ensuring high service standards
Requirements:
• Minimum 5 years...