Manager of Client Experience & Lead Management

As the Manager of Client Experience & Lead Management, you will serve as the hub between clients, agents, and business partners—ensuring every interaction is seamless from initial lead contact through closing and beyond.

Responsibilities

• Deliver an Exceptional Client Experience
• Serve as a primary point of contact for clients
• Provide proactive communication and updates throughout the transaction process
• Ensure every client feels informed, supported, and valued
• Respond quickly and professionally to incoming leads
• Track and nurture leads within the Real Estate CRM
• Support agents in converting prospects into active clients
• Coordinate Team Operations
• Keep agents, clients, and partners aligned and informed
• Maintain organized workflows, reminders, and follow-up systems
• Support smooth day-to-day operational execution
• Drive Accountability & Reporting
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