Manager of Change Management
Job Description
Job Description
Position Summary
The Manager of Change Management leads the enterprise Change Management function, ensuring all technology and infrastructure changes are controlled, auditable, and minimize business disruption. This role governs process design, risk management, and operational excellence, while driving standardization, automation, and compliance across Technology Services.
Key Responsibilities
Change Governance & Execution
Lead the global Change Management process, ensuring all technology changes are logged, reviewed, approved, implemented, and closed in ServiceNow.
Promote a consistent and auditable change process across all Technology Services teams.
Serve as the final escalation point for high-risk, unclear, or disputed changes.
Ensure that 100% of production changes are properly documented, approved, and closed.
Change Advisory Board (CAB) Leadershi...