Manulife
Manager, New Business
Job Description
**Key Responsibilities**
**Digital Transformation Leadership**
+ Lead the planning and execution of digital initiatives to modernize operational workflows and enhance customer and employee experience.
+ Partner with cross-functional teams to identify and implement automation opportunities, ensuring alignment with business goals.
+ Champion change management and user adoption strategies for new technologies.
**System optimization and governance**
+ Oversee the performance and continuous improvement of core operational systems (e.g., CAS, Alfresco, Synergy, AIS, etc.).
+ Collaborate with IT and external vendors to prioritize and implement system enhancements, ensuring scalability and reliability.
+ Establish and maintain governance frameworks for incident management, and change controls for NBUW department.
**Performance Management and Insights**
+ Design and manage performance monitoring frameworks to track user productiv...
**Digital Transformation Leadership**
+ Lead the planning and execution of digital initiatives to modernize operational workflows and enhance customer and employee experience.
+ Partner with cross-functional teams to identify and implement automation opportunities, ensuring alignment with business goals.
+ Champion change management and user adoption strategies for new technologies.
**System optimization and governance**
+ Oversee the performance and continuous improvement of core operational systems (e.g., CAS, Alfresco, Synergy, AIS, etc.).
+ Collaborate with IT and external vendors to prioritize and implement system enhancements, ensuring scalability and reliability.
+ Establish and maintain governance frameworks for incident management, and change controls for NBUW department.
**Performance Management and Insights**
+ Design and manage performance monitoring frameworks to track user productiv...