Manager, IT Service Operations

Job Manager, IT Service Operations

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Employee Status Regular

Requisition 11890 Manager, IT Service Operations

Job Responsibilities

• Govern external service provider(s), contracts and ensure the standard governance processes are consistently applied across all the service provider(s).
• Lead the IT Service Operations Team responsible of the governance of operations related topics, improve effectiveness and efficiency of processes, coordinate involved internal and external people and master the operational big picture.
• Coordinate the team’s daily activities, managing performance, providing day-to-day support, and ensuring the career development and progression of the individuals under their supervision
• Develop, improve, and consolidate operational reporting, initiate gap analyses, derive an...