Job Description
Drive operations and team performance as the Test Center Manager in Montreal, Quebec. Balance your customer service passion with leadership skills to provide a secure and efficient testing environment.
In this vital role, you will act as the first point of contact for operational issues while leading a team of Test Administrators. Your focus will be on staffing, developing talent, and ensuring compliance with testing procedures. Flexibility in shifts and strong communication skills are crucial to address both team and client needs effectively.
Key Responsibilities:
• Lead and manage a team of Test Administrators
• Conduct training and performance appraisals
• Ensure a secure and professional testing environment
• Communicate with the technical team for troubleshooting
• Monitor and maintain operational standards
Requirements:
• At least one year of customer service experience
• Prior supervisory experience...
In this vital role, you will act as the first point of contact for operational issues while leading a team of Test Administrators. Your focus will be on staffing, developing talent, and ensuring compliance with testing procedures. Flexibility in shifts and strong communication skills are crucial to address both team and client needs effectively.
Key Responsibilities:
• Lead and manage a team of Test Administrators
• Conduct training and performance appraisals
• Ensure a secure and professional testing environment
• Communicate with the technical team for troubleshooting
• Monitor and maintain operational standards
Requirements:
• At least one year of customer service experience
• Prior supervisory experience...