Manager, CX Training

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You'll Play

Lead, coach, and develop the CX Training team responsible for creating, delivering, and managing internal and external training programs, certifications, and learning resources.

• Own the strategy, roadmap, and day-to-day execution of CX training and certification programs for customers and internal teams, aligned to business goals and CX priorities.
• Build scalable learning solutions that strengthen customer a...