Manager, Customer Support

Restaurant365 is seeking a dynamic and experienced Customer Support Manager to lead our nearshore support team based in Mexico. This team operates under an Employer of Record (EOR) partnership, but you will serve as the direct people leader —responsible for day‑to‑day performance, development, communication, and alignment with our US‑based Support leadership.

The ideal candidate is a strong people manager, effective communicator, and passionate about building high‑performing teams that deliver outstanding customer experiences. This role acts as the bridge between the Mexico‑based team and their functional counterparts in the US, ensuring clear expectations, consistency, and accountability.

• Lead and manage a team of Customer Support Specialists, providing coaching, development, and performance management.
• Monitor team performance , identify opportunities for improvement, and implement coaching p...