Job Description
Overview
Manager Customer Service Quality (Silao, MX plant)
Responsibilities
- Ensuring customer support for quality from the beginning of series production up to the end of the spare parts obligation of a product.
- Customer support and satisfaction, expert on Ford and BMW among others is a plus.
- Management of customer portals, in the presence of the respective customer.
- Cost site monitoring and control.
- Plan and implement defined IMS goals for your own Business Processes.
- Define the actions for deviations in the plan, while respecting the IMS specifications.
- Customer care according to the assigned product and/or assigned to the customer as described in the PQCC worker's job description.
- Meeting the targets for costs, deadlines and quality for the customer service group.
- Transmission of targets to customer service employees.
- Implementation of personnel, investment a...