Manager, Customer Experience

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.

The Planning, Development & Real Estate Department is looking for a collaborative and service-oriented professional to join our team as Manager, Customer Experience for approximately two (2) years.

Reporting to the Director, Development, the Manager, Customer Experience supports the customer service function for all City departments. It is responsible for the strategic and operational leadership of front-line municipal customer service delivery through the City Hall service counter. This position leads a team of Customer Service Representatives and is accountable for ensuring a high-quality, responsive, and efficient customer experience while advancing continuous improvement and modernization in...