Job Description
Manager, Customer Care (Bilingual) – Halifax, NS
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.
Leads and oversees a team in the Global Client Experience Centres ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
In this role, you will:-
Lead and drive a customer‑focused culture throughout your team to deepen client relationships and leverage broader bank relationships, systems and knowledge.
- Ensure the team of high‑performing subject matter experts with sound problem resolution skills, developing CCAs to be confident advisors, focusing on first contact resolution and delivering personalized advice and solutions for customers.
- Ensure all CCAs have established annual performance objectives aligned with business plans, tracking individ...